Public Complaints

Applies to: All components


This indicator refers to the public acceptance of the project. The company should build and maintain a constructive relationship with its stakeholders, in particular the directly affected communities, to ensure the environmental and social sustainability of the project.


Has there been any public complaints on the project, adverse media coverage, or NGO campaigns on environmental and social matters?



Yes, minor issues which were proved wrong by the company

Yes, minor issues that were addressed and handled appropriately by the company

Yes, there have been significant complaints and adverse media coverage and/or NGO complaints